Refund Policy

Unfoldlove is built on trust. Below is exactly when we'll refund your payment and when we can't — written plainly, no fine print.

What you're buying

Unfoldlove sells digital gift card credits (₹599 for 5 credits). Each credit lets you create one personalised animated gift card that stays online forever with its own shareable link. Delivery is instant: your credits appear in your dashboard the moment payment is confirmed.

When we'll refund you

You're entitled to a full refund in these situations:

• ✦Payment charged but no credits added. If Razorpay confirms your payment but your dashboard shows zero new credits, we refund in full within 7 working days.
• ✦Duplicate charge for a single order. If you were charged twice for the same purchase, we refund the extra charge.
• ✦Unauthorised or fraudulent transaction. If a payment was made from your account without your consent, contact us immediately and we'll investigate and refund if verified.
• ✦Service unavailable for more than 48 hours. If our platform is down for more than two consecutive days and you couldn't use credits you just bought, we'll refund the unused portion.

When we can't refund

Because the product is delivered instantly and is fully editable, these aren't refundable:

• ✧Credits you've already used. Once a credit is spent on publishing a card, that credit cannot be refunded — the card is live and shareable.
• ✧Change of mind. You can edit a published card's name, photo, message, animations and any other content unlimited times at no extra cost, so "I want it different" is never a reason to refund — just edit.
• ✧Recipient not liking the card. The card is your creation — we can't judge whether it landed well.
• ✧Requests older than 15 days. Refund requests must reach us within 15 days of the original payment.

How to request a refund

Email us at avtechnologies.it@gmail.com with:

• • Your registered email address
• • Razorpay payment ID (starts with pay_)
• • Date of the transaction
• • Reason for the refund request

You'll also reach us on Instagram at @unfoldlove.live.

Timeline

We respond to every refund request within 48 working hours. Approved refunds are processed to your original payment method within 5–7 working days. Razorpay settlement to your bank may take an additional 2–3 working days depending on your bank.

Cancellations

Since credits are delivered instantly at payment, orders can't be cancelled after successful payment. You can leave unused credits in your account forever — they don't expire.

Chargebacks

If you have a dispute, please contact us first. We'll always try to make it right. Filing a chargeback with your bank before contacting us may result in your account and all its credits being suspended while the case is reviewed.

Governing law

This policy is governed by Indian law. Any disputes will be handled by the courts of India.